Frequently Asked Questions
1. Arrival, Check-in & Check-out
What are the check-in and check-out times? Can I early check-in or check-out late?
Check-in starts from 15:00 and check-out is until 11:00.
Early check-in is possible from 12:00 for an additional fee and subject to availability. To increase the chance of availability, we recommend booking early check-in in advance during your reservation, via online check-in, or by contacting our front desk.
Late check-out is available until 14:00, depending on availability, and is charged per additional hour after 11:00. Please arrange this in advance or inform us during your stay.
Is the reception open 24/7?
Yes. Our reception is available 24 hours a day, 7 days a week to support our guests. During night hours, reception support is provided remotely via our hologram/virtual desk system. While the service remains fully available, a staff member may not always be physically present at the desk.
Do you offer digital or self check-in?
Yes. Digital and self check-in options are available, including mobile check-in, self check-in kiosk and our hologram
Do I need to show ID or a credit card at check-in?
Yes, all guests are required to present a valid ID. A credit card or deposit may also be requested, depending on your booking type.
What languages does the team speak?
Our team speaks English. As we are a multilingual team, we do our best to assist in other languages whenever possible.
2. Reservations, Payments & City Tax
Which payment methods do you accept?
We accept major credit cards, debit cards, and contactless payments. Cash payments are accepted at reception until 23:00; €200 and €500 banknotes are not accepted.
Payment is usually collected during check-in or before arrival, depending on your booking source and rate type. Paying after check-out is generally not possible, unless agreed in advance for specific corporate or invoiced bookings.
When is my payment collected?
Payment is usually collected during check-in or before arrival, depending on your booking source and rate type.
If you book with Free Cancellation, the payment is done at arrival.
If you have booked our Non Refundable Rate, your creditcard will be charged when you make the booking.
Paying after check-out is generally not possible, unless agreed in advance for specific corporate or invoiced bookings.
What is your cancellation and modification policy?
Cancellation and modification conditions depend on the rate selected. Flexible rates can usually be cancelled or modified up to 1 day before arrival date. Non-refundable rates cannot be changed or cancelled.
Can I modify my non-refundable rate reservation?
Yes, modifications to non-refundable reservations may be possible if the request is received at least 7 days before arrival. A €150 modification fee applies, and the room rate will be recalculated based on the new stay dates. Any price difference will be charged accordingly.
Please note that the length of the stay cannot be shortened, and availability for the new dates is required.
Is a deposit required?
A deposit may be requested for certain reservation types or extras. This will always be communicated during booking or at check-in.
Can I get an invoice after check-out?
Yes, invoices can be issued after check-out. Please ensure your billing details are correct before departure or contact us afterward if needed.
What is city tax?
Amsterdam city tax is 12.5% of your room rate and is added to your invoice. This is clearly stated during the booking process
Do you offer corporate or long-stay rates?
Our website offers our best long-stay rates.
Do you offer group rates?
Group rates are available on request for reservations of four or more rooms. Please contact us for your tailored offer.
3. Rooms, Comfort & Accessibility
What room types do you offer?
We offer a variety of room types suitable for solo travellers, couples, families, and business guests.
Is the hotel wheelchair accessible or suitable for guests with reduced mobility?
The hotel is not fully wheelchair accessible. While an elevator serves all floors, there are a few stairs after exiting the elevator. Due to the historic layout, narrow corridors, steps, and varying room layouts, accessibility for wheelchair users, strollers, or walkers cannot be guaranteed. We recommend contacting us in advance so we can advise you properly.
Is there daily housekeeping?
Yes, rooms are cleaned daily. Towels and linens can be changed on request.
Are toiletries and towels included?
Yes, we provide towels, soap, shampoo, and other bathroom essentials.
Do you offer extra beds or baby cots?
Baby cots can be provided on request. Extra beds are available depending on the room type.
Is there a minibar or fridge in the room?
A minibar or small fridge is available in selected room types. Please ask if you need one.
You are also welcome to store your items at our reception fridge for the duration of your stay.
Does the hotel have an elevator?
Yes, the hotel has an elevator that serves all floors. Please note that there are a few stairs after exiting the elevator, so access is not completely step-free.
Are rooms equipped with heating or air conditioning?
All rooms are equipped with radiator heating. Due to the hotel being located in a monumental, historic building, air conditioning units cannot be installed. Wall fans are provided for guest comfort during warmer periods.
Do rooms have balconies or special views?
Some rooms include balconies. If you have a preference, let us know — we try to honour requests when available
Are coffee and tea facilities available in the rooms?
Coffee and tea facilities are available in selected room types, including Family Rooms and Attic Rooms.
4. Food & Drinks
Is breakfast included?
Breakfast is available daily. Whether it is included depends on the rate selected during booking. You are always welcome to book your breakfast at the reception.
What are the breakfast times? What do you serve in breakfast?
Breakfast is served daily from 07:30 until 10:00 in our lobby area.
Our breakfast offers a varied buffet selection, including freshly baked breads, croissants and pastries, two types of eggs, cold cuts, cereals, fresh fruits, crispy bacon, and beans — everything you need to start the day comfortably.
Breakfast is available for €17.50 per person.
Children under 4 years enjoy breakfast free of charge, and for children aged 4–12, the price is €12.50.
Q: Do you have a restaurant or room service?
We only serve breakfast at the hotel. For lunch and dinner, we are happy to recommend many great nearby restaurants. Guests are also welcome to order food from external delivery services.
Are coffee and tea facilities available?
Yes, a complimentary coffee and tea station is available in the lobby for all guests. It is accessible after breakfast hours.
5. Parking, Transport & Bicycles
Do you offer private parking?
Is there electric vehicle charging station nearby?
Yes, there is an charging station right infront of the hotel. There are also few others in the street the hotel is located.
Do you rent bicycles? Can I store my own bicycle?
Bicycles are available for rent at reception. Personal bicycles should be locked and chained to the bike racks in front of the hotel.
Do you provide airport shuttle service?
You can book your taxi shuttle service through the link below;
https://hotelalexander.amsterdamtaxi.net/
6. Luggage, Laundry & Extras
Can I store my luggage before check-in or after check-out?
Yes, short-term luggage storage before check-in or after check-out is available free of charge. Extended luggage storage for several days is subject to availability and must be arranged in advance.
Do you offer laundry and ironing services?
Yes, external laundry and ironing services are available. Irons and ironing boards can also be requested at reception.
I forgot something in my room — what should I do?
Please contact us as soon as possible after noticing the item is missing. If the item is found, we are happy to arrange shipping to your home address for a fee.
7. Policies & House Rules
What is the smoking policy?
The hotel is entirely non-smoking. Smoking is only permitted outside in designated areas.
Are visitors allowed in the rooms?
Only registered guests are allowed in the rooms. Parties are not permitted.
Do you have quiet hours?
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Are pets allowed at the hotel?
No, pets are not allowed.
What is the minimum age to check in?
Guests must be at least 18 years old to check in without parental accompaniment
8. Technology & Business Services
Is Wi-Fi free? How do I connect?
Yes, free high-speed Wi-Fi is available throughout the hotel. Login details are provided at check-in.
Do you offer printing or scanning services?
Yes. Printing and scanning services are available at reception upon request. We do not process copyrighted materials, and any documents containing personal data are handled with care.
Is there a workspace or area to work?
Guests are welcome to work from the lobby or their room. Please ask about quieter areas if needed.
What TV channels are available in the rooms?
Our rooms are equipped with televisions offering a selection of international channels, including English, Italian, German, French, and international news channels.
9. Special Requests
Can you arrange surprises like flowers, champagne, or birthday decorations?
Yes — we’re happy to help make your stay special. Let us know in advance.
Can I request a specific room or floor?
You’re welcome to request a preference; we will accommodate it if availability allows.
Please note that Hotel Alexander is a small hotel located in a monumental building and all of our rooms are unique. We are therefore unable to guarantee specific requests regarding room facilities under any circumstances.
