We care about you
Since you had to look up this page, it likely means that you are also affected by the recent developements of COVID-19 virus in some way.
While certain countries take more drastic measures than others, we understand that all measures are meant to limit the effects of the virus and hopefully to overcome it finally.
We also want to stress the fact that we do not intend to take advantage of this situation, but we have to consider the necessities to keep our operations running in order to be able to serve you again in the future.
If your trip has been affected or you are considering the cancel your stay please read the following.
CANCELLATION & REQUEST HOTEL CREDIT
Please check the most actual travel-restrictions to see possibilities of resuming your travel. We trust that you have carefully considered your travel options before canceling. Your credit may be denied if cancelled without valid cause/reason.
|TEMPORARY MODIFIED CANCELLATION POLICY v3.
(Update: 11May 2020) valid for reservations with check-in date between 19March 2020 and 15May 2020 (including).
Domestic travel is excluded from Force Majeure conditions
STANDARD RATE (Flexible)
In case of a reservation with standard flexible policy, we will grant free cancellation IF our hotel is notified at least 72 hours BEFORE expected date of arrival. No payments are normally taken prior to arrival in case of standard rate bookings.
Without notification or proper cancellation, we will charge the full fee of the stay like usual.
Cancellation: (NO refund)
*In order to receive HOTEL CREDIT we kindly ask you to follow the procedure described above.
|HOTEL CREDIT USE POLICY
IN ORDER TO REQUEST HOTEL CREDIT, PLEASE FOLLOW THE PROCEDURE ABOVE.
Due to the high amount of requests, processing e-mails might take longer than usual. We thank you for understanding.